Understanding Our Delivery Restrictions: A Focus on Safety, Security, and Sustainability

Hello valued customers,

At Aloe Wings, we strive to deliver high-quality products worldwide while ensuring the safety and security of our delivery personnel. Unfortunately, there are certain countries where logistical, security, or customs-related challenges make it difficult for us to provide reliable service. We want to clarify that these exclusions are not based on personal or political biases but rather on practical considerations.

Below is a list of countries that are currently excluded from our delivery services:

Countries Excluded from Delivery:

Asia:

Afghanistan, Bhutan, Cambodia, Georgia, Iraq, Kyrgyzstan, Laos, Mongolia, Myanmar (Burma), Nepal, Tajikistan, Timor-Leste, Turkmenistan, Uzbekistan, Vietnam

Americas:

Curaçao, Dominica, El Salvador, Haiti, Grenada, Chile, Ecuador, Paraguay, Peru, Suriname, Uruguay

Oceanic Islands:

Kiribati, Nauru, Norfolk Island, Papua New Guinea, Tokelau, Tonga, Vanuatu

Africa:

Ascension Island, Chad, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Guinea, Guinea-Bissau, Lesotho, Liberia, Mali, Malawi, Mauritania, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé and Príncipe, Senegal, Sierra Leone, Somalia, South Sudan, Sudan, Tanzania, Togo, Tristan da Cunha, Uganda, Western Sahara, Zambia, Zimbabwe

Why These Countries Are Excluded:

1.Security Concerns: Some regions experience high levels of instability, violence, or crime, which pose risks to our delivery partners.

2.Logistical Challenges: Certain areas may lack infrastructure or reliable transportation networks, making deliveries inefficient or impossible.

3.Customs and Paperwork: In some countries, the customs process can be overly complex, time-consuming, or unreliable, leading to delays or losses.

4.Weather Conditions: Extreme weather conditions in certain regions can disrupt delivery schedules and compromise product integrity.

Our Commitment to Fairness:

We understand that these exclusions might affect some customers unfairly. Rest assured, our decisions are made with the intention of prioritizing safety, security, and operational efficiency.

We do not discriminate based on personal or political biases. Instead, we focus on ensuring that our logistics and purchasing decisions are sustainable and responsible.

Contact Us if You Have Questions:

If you believe your country should not be excluded or if you have any questions about our delivery policies, please reach out to us via email at support@aloewings.com.

We value your feedback and will consider all requests carefully.

Thank you for understanding our position. We remain dedicated to expanding our delivery capabilities as conditions improve globally.

Warm regards,  

The Aloe Wings Team